Policies
Privacy Policy
At Ram’s Gate Winery we recognize and respect our customers’ privacy. We diligently protect the trust you have placed in us. We have developed a Privacy Policy to assure you that the information collected about you is only what is needed for conducting business and offering products and services that might be of interest to you. Our Policy: Federal and California state law requires us to request identification from each consumer to prove that you are of age to legally purchase alcohol. To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, date of birth and credit card number. We understand the sensitivity of this information and maintain our files on a secured server to protect against unauthorized access. Changes to your Personal Data: In the event you wish to change any of your personal information, please contact us by written notification to our email address at info@ramsgatewinery.com
Terms and Conditions
All sales are final and nonrefundable. To ensure the quality of product, returns are not accepted. All wine orders must be placed by a person 21 years of age or older. Verification of age is required at the time of delivery. We recommend use of a business address to facilitate delivery of your purchase. Wine will not be delivered to a visibly intoxicated person. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer. Orders are processed within two business days of being received. Shipment options include ground and 2-day air. Carrier preferences and temperature controlled shipping options are available by request. Please call 707.721.8700 for more information. Freight is calculated towards the end of the online ordering process. At this time we do not ship online store products outside the United States. If you experience problems or have an inquiry regarding your order, please call 707.721.8700 or email concierge@ramsgatewinery.com.
Membership Terms and Conditions
By becoming a member you verify that you or the recipient of the membership is at least 21 years of age. You authorize Ram’s Gate Winery to charge your credit card for each allocation and for the optional shipments for a minimum of one year from signup. Cancellation prior to completing this requirement or cancelling after billing without taking the current allocation may result in a $100 cancellation fee.
To help you make the most of your membership, please take a moment to familiarize yourself with the policies regarding your membership. As a member you agree to all terms and conditions of membership.
If you experience problems or have an inquiry regarding your order, please call 707.721.8700 or email member@ramsgatewinery.com.