Policies

Privacy Policy

At Ram’s Gate Winery we recognize and respect our customers’ privacy. We diligently protect the trust you have placed in us. We have developed a Privacy Policy to assure you that the information collected about you is only what is needed for conducting business and offering products and services that might be of interest to you.

Our Policy: Federal and California state law requires us to request identification from each consumer to prove that you are of age to legally purchase alcohol. To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, date of birth and credit card number. We understand the sensitivity of this information and maintain our files on a secured server to protect against unauthorized access. Changes to your Personal Data: In the event you wish to change any of your personal information, please contact us by written notification to our email address at info@ramsgatewinery.com

Terms and Conditions

All wine orders must be placed by a person 21 years of age or older. Verification of age is required at the time of delivery. We recommend use of a business address to facilitate delivery of your purchase. Wine will not be delivered to a visibly intoxicated person.

Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.

Orders are processed within two business days of being received. Shipment options include ground and 2-day air. Carrier preferences and temperature controlled shipping options are available by request. Please call 707.721.8700 for more information.

Freight is calculated towards the end of the online ordering process. At this time we do not ship online store products outside the United States. If you experience problems or have an inquiry regarding your order, please call 707.721.8700 or email concierge@ramsgatewinery.com.

Membership Terms and Conditions

By joining Ram’s Gate Membership, a new member is agreeing to receive correspondence from Ram’s Gate Winery as it pertains to membership,member events and wine releases. A membership sign-up authorizes Ram’s Gate Winery to charge the new member’s credit card for an initial membership allocation and includes a one-year commitment (three membership allocations total).
All membership wine purchases are non-refundable when the shipment has been processed. All wine orders must be placed by a person 21 years of age or older. Verification of age is required at the time of delivery. We recommend use of a business address to facilitate delivery of your purchase. Wine will not be delivered to a visibly intoxicated person.

Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.

Shipping is included on all membership allocations. At this time we do not ship online store products outside the United States. If you experience problems or have an inquiry regarding your order, please call 707.721.8700 or email concierge@ramsgatewinery.com.

Updated October 11, 2016.